Pick a cut-off
A point to validate before moving to the next step.
GUIDE · RESERVATIONS
Restaurant cancellation policy: template and best practices.
A good cancellation policy protects your tables without scaring guests away. Keep it short, clear and visible before booking.
01Pick a cut-off
02Treat groups differently
03Show it in the right place
04Example to adapt
KEY POINTS
The process, step by step.
Treat groups differently
A point to validate before moving to the next step.
Show it in the right place
A point to validate before moving to the next step.
Example to adapt
A point to validate before moving to the next step.
Stay human
A point to validate before moving to the next step.
Try it on your own service.30-day free trial · $60 CAD/month after, no per-cover fees.
01
Pick a cut-off
For example: free cancellation up to 3 hours before. Shorter for small tables, longer for groups.
02
Treat groups differently
For 8 or more, 24 to 48 hours is common.
03
Show it in the right place
On the booking page and in the confirmation email.
04
Example to adapt
“You can change or cancel your booking up to 3 hours before, using the link in your email. For groups of 8 or more, please let us know 24 hours in advance.”
05
Stay human
Emergencies happen: flexibility with a regular is worth more than a rule applied to the letter.
Try it on your own service.30-day free trial · $60 CAD/month after, no per-cover fees.
QUESTIONS
Frequently asked questions.
Does Gère ton resto help with this?
Yes: the Reservations module ($60 CAD/month, no commissions) applies most of these tips automatically. 30-day free trial.
Is this legal or accounting advice?
No. It gives practical guidance; for a specific situation, consult a professional.
KEEP EXPLORING
Related pages.
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