Send a reminder the day before
A point to validate before moving to the next step.
GUIDE · RESERVATIONS
How to reduce restaurant no-shows: 7 methods that work.
A no-show on Saturday night is a table you can’t resell. The good news: most no-shows can be prevented with a few simple habits.
01Send a reminder the day before
02Make cancelling easy
03Set a clear cancellation cut-off
04Confirm large groups
KEY POINTS
The process, step by step.
Make cancelling easy
A point to validate before moving to the next step.
Set a clear cancellation cut-off
A point to validate before moving to the next step.
Confirm large groups
A point to validate before moving to the next step.
Keep a history
A point to validate before moving to the next step.
Keep room for walk-ins
A point to validate before moving to the next step.
Measure every month
A point to validate before moving to the next step.
Try it on your own service.30-day free trial · $60 CAD/month after, no per-cover fees.
01
Send a reminder the day before
A simple reminder email often does it: many no-shows are forgetfulness, not bad faith.
02
Make cancelling easy
A “cancel my booking” link in the confirmation: guests let you know instead of disappearing, and you get the table back in time.
03
Set a clear cancellation cut-off
Put it in the confirmation (for example 3 hours before) so the rule is known upfront.
04
Confirm large groups
For 8 or more, a personal check-in the day before is gold.
05
Keep a history
Record no-shows on the guest profile to spot repeat offenders.
06
Keep room for walk-ins
Don’t sell 100% of the room online: walk-ins fill the gaps.
07
Measure every month
Track your no-show rate: what gets measured improves.
Try it on your own service.30-day free trial · $60 CAD/month after, no per-cover fees.
QUESTIONS
Frequently asked questions.
Does Gère ton resto help with this?
Yes: the Reservations module ($60 CAD/month, no commissions) applies most of these tips automatically. 30-day free trial.
Is this legal or accounting advice?
No. It gives practical guidance; for a specific situation, consult a professional.
KEEP EXPLORING
Related pages.
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